Refund policy

Return and Refund Policy

We accept eligible return requests submitted within 14 days after delivery.

Return eligibility

To qualify for a customer-choice return, the return must consist of a complete case with all cans unopened and undamaged and in the original packaging.

Opened beverages are not returnable unless the request concerns a verified damaged shipment, incorrect order, or product-quality issue.

Discounted items follow the same return rules as regularly priced items. Gift cards are final sale. Free promotional products have no refund value.

Return authorization

Before returning anything, contact info@beraura.com and include your order number, the reason for the request, and any relevant photographs.

All returns require prior authorization. Do not send products to the BERAURA business address or fulfillment facility unless BERAURA provides that address in the return instructions. The authorized return location and return instructions will be provided after the return is approved.

Products sent without authorization may not be accepted.

Damaged, incorrect, or product-quality issues

Damaged or incorrect orders must be reported within 7 days after delivery. Please retain the product and packaging while the request is reviewed and provide photographs when requested.

For a verified damaged or incorrect shipment, BERAURA will cover the approved replacement or refund and reasonable return costs when a return is required.

Product-quality concerns involving an opened beverage will be evaluated based on the information provided, including the product, packaging, lot information, and photographs when available.

Customer-choice returns

Customers are responsible for return-shipping costs for approved customer-choice returns. Original shipping charges are not refundable unless required by law or the return resulted from a verified BERAURA shipping error.

Refunds

We will notify you after an authorized return has been received and reviewed. If the refund is approved, it will be issued to the original payment method. Financial institutions and payment providers may require additional time to post an approved refund.

Contact

Invinoveritas LLC
1214 W Boston Post Rd
Mamaroneck, NY 10543
info@beraura.com
beraura.com

This business address is not an authorized return address. Do not mail returns without receiving an authorized return location and instructions from BERAURA.